THE TECHNOLOGY VALUE MATRIX
Nucleus Research regularly publishes Value Matrices in its core research areas including
customer relationship management (CRM), human capital management (HCM), data
management, enterprise content management (ECM), marketing automation, enterprise
resource planning (ERP), and supply chain management (SCM). Each Matrix is divided into
four quadrants: Leaders, Experts, Facilitators, and Core Providers.
It is important to note that there is no “bad” quadrant in the Value Matrix, just as there is no
“best” technology solution for all companies. The Value Matrix is designed to highlight the
market position of a solution relative to others rather than specify a best solution in the
market. Solutions that rank in the upper right quadrant offer a high degree of usability and
functionality, but often come with an associated high price.
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