ISO/IEC 20000-1:2011 Information technology - Service management - Part 1 Service management system requirements.pdf
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Reference number
ISO/IEC 20000-1:2011(E)
©
ISO/IEC 2011
INTERNATIONAL
STANDARD
ISO/IEC
20000-1
Second edition
2011-04-15
Information technology — Service
management —
Part 1:
Service management system
requirements
Technologies de l'information — Gestion des services —
Partie 1: Exigences du système de gestion des services
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ISO/IEC 20000-1:2011(E)
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© ISO/IEC 2011
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ii
© ISO/IEC 2011 – All rights reserved
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