H3C SecPath Web应用防火墙故障处理手册-5W101-整本手册.pdf

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2022-06-26

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H3C SecPath W eb 应用防火墙

故障处理手册

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1 故障诊断方法 ··················································································································· 1

1.1 故障诊断方法 ················································································································ 1

1.2 收集诊断信息 ················································································································ 5

1.3 查看设备状态 ················································································································ 6

1.4 查看系统与告警事件 ······································································································· 9

2 系统维护 ······················································································································· 13

2.1 系统维护 ···················································································································· 13

2.2 系统升级 ···················································································································· 15

2.3 补丁升级 ···················································································································· 16

2.4 规则库升级 ················································································································· 16

3 应急维护 ······················································································································· 19

3.1 切换 Bypass 状态 ········································································································ 19

3.2 网络完全回退 ·············································································································· 20

4 登录与密码故障 ·············································································································· 21

4.1 无法登陆到设备 Web 界面 ····························································································· 21

4.2 无法登录到 Console 界面 ······························································································ 21

4.3 管理 IP 丢失与恢复 ······································································································ 21

4.4 密码丢失与恢复 ··········································································································· 25

5 License 故障 ·················································································································· 28

5.1 无法激活 License ········································································································· 28

6 硬件故障 ······················································································································· 29

6.1 指示灯说明 ················································································································· 29

6.2 电源故障 ···················································································································· 29

6.3 开机异常 ···················································································································· 30

7 网络连通性故障 ·············································································································· 31

7.1 电口物理状态 down ······································································································ 31

7.2 光口物理状态 down ······································································································ 32

8 防护站点应用故障 ··········································································································· 34

8.1 被保护站点访问异常 ····································································································· 34

8.2 访问保护站点被拦截 ····································································································· 34

8.3 WAF 无告警日志 ········································································································· 35

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