H3C SecPath GAP2000系列安全隔离与信息交换系统 用户FAQ(E6005_E6006)-5W108-整本手册.pdf
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H3C SecPath GAP2000 系列安全隔离与信息
交换系统
用户 FAQ
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目 录
硬件类 FAQ················································································································································· 1
1.1 SecPath GAP2000 插卡是否支持热插拔？ ·························································································· 1
1.2 电源接通后，按电源开关后机器点不亮怎么办？ ················································································ 1
1.3 设备配置不上 IP 地址，显示添加 IP 失败。查看端口状态，端口不亮，怎么办？ ······························ 1
业务功能类 FAQ ········································································································································· 1
2.1 网闸调试及使用过程中如何确认设备通还是不通？ ············································································· 1
2.2 应用不通如何排查问题？ ····················································································································· 1
2.3 网闸通道无法正常停用/启用怎么办？ ·································································································· 1
2.4 如果通道可以正常停启用，应用还是不通，如何排错？ ······································································ 1
2.5 FTP 应用，网闸通道可以停启用，两边连通性也没问题，但是应用不通怎么办？ ······························ 2
2.6 oracle 应用，网闸通道可以停启用，两边连通性也没问题，但是应用不通怎么办？ ··························· 2
2.7 百度地图应用不通怎么办？ ················································································································· 2
2.8 文件同步出现同步任务消失怎么办？ ··································································································· 2
2.9 Mysql 数据库同步表关联提示报错怎么办？ ························································································· 2
2.10 文件同步报错提示：共享目录已被使用怎么办？ ·············································································· 3
2.11 登录帐号和密码忘了怎么办？ ··········································································································· 3
2.12 有些应用需要直接访问域名怎么办？ ································································································· 3
2.13 文件同步发现按键界面错位。 ··········································································································· 3
2.14 SIP 通道配置后，信令中的码流接受地址未替换成网闸自身 IP，怎么办？ ······································· 3
2.15 网闸运行一段时间后业务不通，重启通道恢复，多次出现类似情况怎么办？ ··································· 3
2.16 配置 TCP 通道访问 HTTP 应用时，两边能够建立 TCP 会话，但是应用层数据无法交换，业务访问无
法实现（页面显示不全或下载内容不完整）如何判断问题？ ····································································· 3
2.17 网闸设备内存使用率较高，影响正常业务访问怎么办？ ···································································· 6
2.18 配置管理客户端 MAC 地址白名单不生效怎么办？ ············································································ 6
2.19 端口段配置客户端地址业务不通或者不稳定怎么办？ ······································································· 6
2.20 SIP 通道配置后，访问视频卡顿或不通，怎么办？ ············································································ 6
2.21 网卡绑定为主备模式，对端设备配置为三层接口聚合模式，业务不通怎么办？ ······························· 6
2.22 通道启用/停用失败怎么办？ ·············································································································· 6
2.23 过网闸访问服务器 web 界面异常，测试使用 http 和 tcp 类型通道都无法访问，跨过网闸使用正常怎
么办？························································································································································· 7
2.24 数据库数据同步至目的端后出现部分数据有乱码怎么办？ ································································ 7
2.25 数据库同步配置后，数据库数据无法同步怎么办？ ··········································································· 7
2.26 设备 web 访问不通或者升级版本、配置通道均有报错怎么办？ ······················································· 7
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