H3C SecPath W2000-G[AK][V]系列Web应用防火墙故障处理手册(E6711_E6712_E6713)-6W103-整本手册.pdf

李华

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2022-06-26

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H3C SecPath W2000-G[AK][V]系列 Web 应用防火墙

故障处理手册

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1 故障诊断方法 ··········································································································································· 1

1.1 故障诊断方法 ········································································································································ 1

2 登录与密码故障 ····································································································································· 12

2.1 无法登录到设备 Web 页面 ·················································································································· 12

3 License 故障 ·········································································································································· 12

3.1 无法上传 License ······························································································································· 12

4 特征库故障 ············································································································································· 13

4.1 设置特征库自动更新，更新失败 ········································································································· 13

4.2 本地更新病毒特征库，更新失败 ········································································································· 13

5 防护站点应用故障 ·································································································································· 14

5.1 部署为反向代理模式，配置好代理地址后 ping 不通该地址 ······························································· 14

5.2 部署为反向代理模式，不防护对站点的攻击······················································································· 15

5.3 攻击被拦截但未查询到告警日志 ········································································································· 16

5.4 WAF 不记录访问日志 ························································································································· 18

6 常见问题处理 ········································································································································· 19

6.1 切换 Bypass 状态 ······························································································································· 19

6.2 如何生成技术支持文件 ······················································································································· 19

6.3 当 CPU、内存较高时，可以采取哪些措施 ························································································· 20

6.4 如何在没有攻击的情况下判断 WAF 已生效 ························································································ 20

6.5 当业务经 WAF 设备转发存在丢包故障时应如何排查 ········································································· 21

6.6 当正常的业务访问被 WAF 阻断时应如何排查 ···················································································· 22

6.7 Web 漏洞扫描邮件发送失败 ··············································································································· 23

6.8 SNMP Traps 触发告警失败 ················································································································ 24

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