H3C SecCenter 安全威胁发现与运营管理平台 故障处理手册-5W100-整本手册.pdf
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H3C SecCenter 安全威胁发现与运营管理平台
故障处理手册
资料版本：5W100-20200325
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目 录
1 简介 ·························································································································································· 1
1.1 故障处理注意事项 ································································································································ 1
1.2 故障处理求助方式 ································································································································ 1
2 资产问题处理 ··········································································································································· 1
2.1 资产创建问题处理 ································································································································ 1
2.1.1 创建资产时，提示“区域配置不正确，资产创建失败” ···························································· 1
2.1.2 创建资产时，提示“创建失败，管理 IP 不一致” ····································································· 2
2.2 资产发现失败 ········································································································································ 2
2.2.1 问题描述 ···································································································································· 2
2.2.2 问题处理步骤 ····························································································································· 2
2.3 性能监控失败 ········································································································································ 3
2.3.1 问题描述 ···································································································································· 3
2.3.2 问题处理步骤 ····························································································································· 3
2.4 资产模板导入失败 ································································································································ 3
2.4.1 问题描述 ···································································································································· 3
2.4.2 问题处理步骤 ····························································································································· 4
3 拓扑问题处理 ··········································································································································· 4
3.1 拓扑发现任务不能发现网络拓扑 ··········································································································· 4
3.1.1 问题描述 ···································································································································· 4
3.1.2 问题处理步骤 ····························································································································· 5
4 日志适配问题处理 ···································································································································· 5
4.1 采集器模块 ··········································································································································· 5
4.1.1 问题描述 ···································································································································· 5
4.1.2 问题处理步骤 ····························································································································· 6
4.2 日志适配异常 ········································································································································ 7
4.2.1 问题描述 ···································································································································· 7
4.2.2 问题处理步骤 ····························································································································· 7
4.3 日志解析错误 ········································································································································ 8
4.3.1 问题描述 ···································································································································· 8
4.3.2 问题处理步骤 ····························································································································· 8
5 安全事件分析 ··········································································································································· 8
5.1 平台已采集到攻击日志，但无安全事件生成························································································· 8
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