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目 录
1. 软件类 FA ············································································································································ 1
如何查看当前运行的版本信息? ················································································································· 1
如何查看网络连接,修改网络连接端口? ·································································································· 1
2. 业务功能类 FAQ ·································································································································· 1
1.1 windows XP sp3 安装客户端后无法运行? ················································································· 1
1.2 windows server 2003 无法安装服务端? ···················································································· 2
1.3 复制、下载文件到系统后还没有运行就提示“拦截到白名单外的程序运行”? ··························· 2
1.4 产品许可证到期处理办法? ········································································································· 2
1.5 产品终端密码配置方法? ············································································································ 2
1.6 产品终端密码周期修改方法? ····································································································· 2
1.7 注册好的终端账号,不能正常登录解决办法? ············································································ 2
1.8 用户使用中出现忘记密码,怎么样初始化? ··············································································· 2
1.9 如何添加 / 修改分组?················································································································· 2
1.10 白名单以外的软件该如何添加到白名单? ··················································································· 2
1.11 客户端怎么对整个文件夹提出加入白名单申请? ········································································ 3
1.12 怎么实现对不同部门的白名单进行分发? ··················································································· 3
1.13 客户端不能申请将安装包加入白名单,服务端不能将整个文件夹加入白名单? ························· 3
1.14 在白名单维护处移除白名单项后,软件还能正常运行? ····························································· 3
1.15 服务端数据库如何备份? ············································································································ 3
1.16 将安装包类型的白名单项删除后,客户端依然可以运行已安装的软件? ···································· 4
1.17 客户端不能添加软件安装包到白名单? ······················································································· 4
3. 后台管理 ·············································································································································· 4
1.1 后台管理日志有哪些? ················································································································ 4
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