H3C SecPath ACG1000系列应用控制网关 故障处理手册(R6611P06_E6401)-6W103-整本手册.pdf
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H3C SecP ath ACG1000 系列应用控制网关
故障处理手册
适用的软件版本：R6611、R6611P01、R6611P02、R6 6 1 1P03、R6611P04、R6611P05、R6611P06、E6401。
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目 录
1 部署方式故障处理 ···································································································································· 1
1.1 路由模式无法访问外网 ························································································································· 1
1.2 透明模式无法访问外网 ························································································································· 1
1.3 旁路模式无法对流量进行监听 ·············································································································· 2
2 升级异常维护指导 ···································································································································· 2
2.1 主程序升级常见问题定位方法 ·············································································································· 2
2.2 特征库升级常见问题定位方法 ·············································································································· 4
3 远程控制异常维护指导 ····························································································································· 5
3.1 Web 管理常见问题定位方法 ················································································································· 5
3.2 命令行下管理常见问题定位方法 ··········································································································· 5
3.3 其他问题 ··············································································································································· 5
3.4 常用调试命令 ········································································································································ 5
4 系统资源异常 ··········································································································································· 6
4.1 CPU0 利用率过高 ································································································································· 6
4.2 带硬盘的设备看不到审计日志页面 ······································································································· 7
5 应用识别与审计故障处理 ························································································································· 7
5.1 应用识别模式导致审计无法正确识别出应用特征 ················································································· 7
5.2 网站日志无法记录 ································································································································ 7
5.3 终端用户上网日志无法记录 ·················································································································· 7
5.4 应用识别与审计不报日志······················································································································ 8
5.5 远程 syslog 服务器收不到日志 ············································································································· 8
5.6 故障诊断命令 ········································································································································ 9
6 QoS 故障处理 ·········································································································································· 9
6.1 IPQoS 带宽限制不生效问题 ················································································································· 9
6.2 IPQoS 最大带宽限速不生效 ················································································································· 9
6.3 应用 QoS 最大带宽限速不生效··········································································································· 10
6.4 报文不受 QoS 限制 ····························································································································· 10
6.5 流量未匹配 QoS 策略 ························································································································· 10
6.6 故障诊断命令 ······································································································································ 10
7 应用路由/ISP 路由 ································································································································· 11
7.1 策略路由常见问题定位 ······················································································································· 11
7.2 ISP 路由无负载均衡 ··························································································································· 11
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