H3C SecPath ACG1000日志分析与管理平台 用户FAQ(R0304_R0305)-6W102-整本手册.pdf
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H3C SecPath ACG1000 日志分析与管理平台
用户 FAQ
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目录
部署方式 FAQ ············································································································································· 1
客户端查看网管平台的分辨率和浏览器要求？ ··························································································· 1
在物理机上安装 ACG Manager 系统时，出现 docker 安装失败，如何处理？ ··········································· 1
网管平台 FAQ ············································································································································· 1
已在网管上面添加设备，但是设备一直无法上线？ ···················································································· 1
为什么 ACG 上已经有审计日志，可是网管平台的数据中心没有数据？ ···················································· 1
已填写邮箱服务器信息，点击测试按钮，一直失败？ ················································································ 1
已配置邮箱服务器，并且在告警设置中进行了配置，为啥收不到告警邮件？ ············································ 1
重启设备后，在网管平台上未看到设备马上处于离线状态？ ····································································· 1
配置模板计划任务创建失败？ ···················································································································· 1
在生成报表时，有指定邮件地址，为啥报表生成成功，但是未收到报表邮件？ ········································ 2
创建了用户，并且邮件地址、邮箱服务器设置都正确，为啥还是收不到告警邮件？ ································· 2
异常设备包含哪些清楚？···························································································································· 2
修改服务器时间，会造成日志查询有问题？ ······························································································· 2
修改服务器时间，立即生成的报表通过默认时间查询不到？ ····································································· 2
使用 IE11 上传版本和特征库，特别慢、出现卡顿？ ·················································································· 2
用户登录失败 10 次后，用户被锁定，多久自动解锁？ ·············································································· 2
配置模板中，模板配置界面，不管是新建还是编辑同一时刻只能打开一个，后面打开的 会提示：正被其它
人配置，请稍后再试？ ······························································································································· 2
生成的证书没有问题，但是无法使用？ ······································································································ 3
如果开启双因子认证后，但是在未插入 Ukey 时，打开浏览器访问网管会提示：没有权限访问，后续再插
入 Ukey，在未关闭浏览器的情况下，再次访问网管时，还是提示“没有权限访问”？ ··························· 3
开启了 syslog 发送日志，但是在数据中心还是未查询到日志？ ································································ 3
修改服务器时间后，重启服务器，服务器可以 ping 通，但是登录不上？ ·················································· 3
打开一个设备多个反向管理界面，反向管理页面打不开？ ········································································· 3
创建系统升级计划任务，修改服务器时间，让服务器时间接近任务执行时间，等待到任务执行时间时，升
级任务未执行？ ·········································································································································· 3
网管系统是否支持在 CentOS7.8 或者 CentOS8.1 上面安装？ ·································································· 3
点击立即执行报表计划后，跳转至报表文件页面，报表文件页面为什么没有生成的报表文件？ ··············· 4
配置模板中配置控制策略时，无法选择内置公告？ ···················································································· 4
配置模板中对象下发时如果应用特征库版本不一致，会导致下发至 ACG 失败？ ······································ 4
ACG Manager 纳管 ACG 主备或主主环境使用限制？ ··············································································· 4
ACG Manager 过 NAT 纳管 ACG 设备使用限制？ ····················································································· 4
入侵防御日志，更多条件查询选项中，事件类型这个下拉框在新装系统中为啥是空？ ····························· 4
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