H3C SeerEngine-SEC安全控制器 故障处理手册(E1201)-5W100-整本手册.pdf
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H3C SeerEngine-SEC 安全控制器
故障处理手册
资料版本：5W100-20210624
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目 录
1 简介 ······························································································································· 3
1.1 故障处理注意事项 ·········································································································· 3
1.2 收集故障诊断信息 ·········································································································· 3
1.3 故障处理求助方式 ·········································································································· 4
2 产品授权的故障处理 ·········································································································· 4
2.1 集群与License Server 无法建立连接 ··················································································· 4
2.1.1 故障描述 ············································································································· 4
2.1.2 故障处理步骤 ······································································································· 4
3 集群故障处理 ··················································································································· 5
3.1 成员安全控制器显示状态为Down ······················································································ 5
3.1.1 故障描述 ············································································································· 5
3.1.2 故障处理步骤 ······································································································· 5
4 运行日志故障处理 ············································································································· 5
4.1 导出集群运行日志时，部分控制器导出异常 ········································································· 5
4.1.1 故障描述 ············································································································· 5
4.1.2 故障处理步骤 ······································································································· 6
5 Websocket故障处理 ·········································································································· 6
5.1 安全控制器通过websocket纳管设备的状态显示INACTIVE ······················································ 6
5.1.1 故障描述 ············································································································· 6
5.1.2 故障处理步骤 ······································································································· 6
6 NETCONF over SSH故障处理 ···························································································· 7
6.1 NETCONF通信失败 ······································································································· 7
6.1.1 故障描述 ············································································································· 7
6.1.2 故障处理步骤 ······································································································· 7
7 防火墙功能故障处理 ·········································································································· 7
7.1 站点安全型防火墙状态不是Active ······················································································ 7
7.1.1 故障描述 ············································································································· 7
7.1.2 故障处理步骤 ······································································································· 7
7.2 站点安全型防火墙处于Active状态，但防火墙并未生效 ··························································· 8
7.2.1 故障描述 ············································································································· 8
7.2.2 故障处理步骤 ······································································································· 8
7.3 服务节点型防火墙状态不是Active ······················································································ 8
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