H3C SecCenter CSAP-ESM-AV终端安全管理系统(杀毒) 用户FAQ(E6902)-5W103-整本手册.pdf
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H3C SecCenter CSAP-ESM-AV终端安全管理
系统(杀毒)
用户 FAQ
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目 录
1 软件类 FAQ ·········································································································································· 1-1
1.1 系统适用环境 ····································································································································· 1-1
1.2 客户端支持操作系统 ·························································································································· 1-1
1.3 客户端获取方式 ································································································································· 1-3
2 业务功能类 FAQ ··································································································································· 2-3
2.1 管理员打开浏览器登录控制中心，为什么会出现界面显示异常························································· 2-3
2.2 客户端怎么对文件夹设置白名单？ ···································································································· 2-4
2.3 怎么通过 Web 对文件夹设置白名单？ ······························································································ 2-4
2.4 如何升级控制中心 ····························································································································· 2-5
2.5 如何升级客户端 ································································································································· 2-5
2.6 如何升级病毒库 ································································································································· 2-6
2.7 客户端和病毒库升级周期是多久 ········································································································ 2-7
2.8 授权如何导入和更换 ·························································································································· 2-7
2.9 安装的终端总数目未达到购买的授权总数，为什么提示即将超出授权 ·············································· 2-7
2.10 管理员查看终端客户端离线，终端未关机 ······················································································· 2-7
2.11 扫描病毒时扫描文件速度很慢 ········································································································· 2-7
2.12 扫描病毒时高速、极速为灰色不可用 ······························································································ 2-7
2.13 为什么有些终端无法获取硬盘信息 ·································································································· 2-8
2.14 终端软件、硬件信息多久上报一次 ·································································································· 2-8
2.15 控制中心安全防护>杀毒软件安装率，展示不正确或不展示的问题 ················································· 2-8
2.16 控制中心>安全巡检>基线核查>windows 模板中密码长度最小值：不少于 6-20 位字符 ················· 2-8
2.17 为什么客户端扫描系统漏洞时，提示失败 ······················································································· 2-8
2.18 为什么 Windows XP 漏洞扫描提示错误 ·························································································· 2-9
2.19 为什么 Windows Server 2012 系统漏洞扫描时一直在查询，无结果 ·············································· 2-9
2.20 为什么控制中心-数据检索-事件类型（WIFI 连接）无日志上报······················································· 2-9
2.21 为什么控制中心-策略中心下发文件夹白名单策略后客户端不生效 ·················································· 2-9
2.22 为什么控制中心-策略中心-违规外联策略下发后，客户端无上报信息 ············································· 2-9
2.23 登录控制中心时，为什么勾选“记住账号”后未记住登录的账号 ··················································· 2-9
2.24 安装了客户端后无法在控制中心上线 ······························································································ 2-9
2.25 安装卸载客户端后是否需要重启终端 ···························································································· 2-10
2.26 Linux 客户端界面支持哪些系统 ····································································································· 2-10
2.27 Linux 客户端界面支持 Arm 平台 ···································································································· 2-10
2.28 控制中心是否可以安装在 CentOS 其它版本上 ·············································································· 2-10
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