2021年01月28日-Gartner-2021年CIO议程：中国视角—把握机会推动数字化转型与创新（英文）-13页.pdf
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02/01/2021
Gartner, Inc. | 3993892 Page 1 of 13
2021 CIO Agenda: A China Perspective
Published 3 December 2020 - ID G00734227 - 9 min read
By Analysts Owen Chen
Initiatives: CIO Role Evolution
The COVID-19 pandemic disrupted many enterprises, but also forced many
enterprises to accelerate their digital business journey. The 2021 Gartner CIO Survey
shows Chinese CIOs gained increased credibility for their prompt and successful
responses to the pandemic.
Additional Perspectives
Overview
Key Findings
Recommendations
CIOs advancing digital transformation and innovation in China must:
Summary Translation + Localization: 2021 CIO Agenda: A China Perspective
(20 January 2021)
■
COVID-19 forced many Chinese enterprises to accelerate their digital journey. Forty-eight percent of the
China respondents to the 2021 Gartner CIO Survey report that their enterprises’ digital initiatives are
mature.
■
Chinese CIOs gained more influence with senior leaders during the pandemic because of their prompt
and successful responses to the crisis.
■
Chinese CIOs are shifting their investments from traditional technology to digital technology. They are
allocating more funding in innovation as well.
■
Seize the opportunity brought by COVID-19 to accelerate digital progress by reaching customers via
digital channel and digitizing products or services.
■
Sustain the momentum of increased influence during pandemic by becoming a digital advocator and
claiming a seat at the executive table.
■
Prepare for further digital acceleration by aggressively rebalancing IT investments from legacy
traditional IT technologies to digital technologies.
■
02/01/2021
Gartner, Inc. | 3993892 Page 2 of 13
Survey Objective
The 2021 Gartner CIO Survey was conducted to inform CIOs on how to prosper in the post-COVID-19
world.
Data Insights
China was the first country massively hit by COVID-19. Enterprises were forced to accelerate the digital
business, for example, by using digital channels to reach customers. The early strict lockdowns
controlled the virus from outbreak. While most of the world is still struggling with the COVID-19
pandemic, China is showing a strong economic rebound. The National Bureau of Statistics of China
reported GDP in China was up by 4.9% for the third quarter of 2020, and economic growth of the first
three quarters shifted from negative to positive.
The Gartner 2021 CIO Survey confirms that Chinese enterprises are accelerating digital business. It also
shows Chinese CIOs used the COVID-19 crisis as an opportunity to demonstrate the technology’s
contribution to the business, and strengthen their relationships with CEOs and other business leaders.
COVID-19 Impact on Business Metrics
During the pandemic, leading enterprises saw this as an opportunity to innovate their business and
operating models to remain competitive. In Lessons From China: Business Model Resilience in the
Coronavirus (COVID-19) Outbreak, Gartner introduces some examples on how leading enterprises from
China innovate their business model to deal with the pandemic.
Survey result shows 45% of Chinese enterprises say their performance compared with their competitors
is ahead where it otherwise would have been had COVID-19 not become a global pandemic (see Figure
1). This number is much less compared to the global top performers (which is 100%), but it is
encouraging (see Note 1). It shows COVID-19 did not destroy enterprises; on the contrary, it was a
performance catalyst for many organizations.
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