AIM332_WaFd-bank-delivers-enhanced-self-service-with-AWS-conversational-AI.pdf
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© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
WaFd bank delivers enhanced
self-service with AWS conversational AI
CTO
WaFd Bank
Fernando Egea
Global Vice President
Talkdesk
Shivi Gupta
Sr. Product Manager, Amazon Lex
AWS
A I M 3 3 2
Dustin Hubbard
© 2022, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Agenda
AWS Conversational AI (CAI)
Amazon Lex
Talkdesk partners with Amazon Lex
Washington Federal CAI solution
Demo
Next steps
of 31
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