care provider and is not readily accessible by their “network”
partners engaged in the care of their patient.[5]
Furthermore, the accountability and authorization for
accessing and modifying of a given patient’s data is limited to
these individual silos. This results in each organization
“modifying” its copy of patient data on their interaction with
the patient. This has led to the “network” of care providers to
be in the constant task of “updating” the patient profile and
always trying to catch up the illusive “latest valid profile” of
the individual. This has further been exacerbated by minimal
authorization from the individual whose data is being
modified, leading to erroneous information being introduced
into his/her records resulting is both clinical and economic
woes.
Another key factor in ensuring sustained wellness, is the
active involvement by the individual in their care regime. This
has been proven to be challenging, as patients feel that they
don’t have an appropriate access and incentives to engage in
care management, leading to a frustrating experience for both
providers and patients. Hence, this has led to a complete
breakdown in the overall accountability of all involved in
yielding optimal care outcomes.
B. Liability & Shared Compensation
The providers in the healthcare industry are very weary of
whether that data being used for clinical prescription is
“accurate” as they expose themselves to significant liabilities
unlike other industries if they are found to have made an error.
Therefore, they are insistent on “appropriate validation” of the
generation of data to ensure that they are not exposed to any
liabilities stemming from erroneous information. Hence there
is averseness towards using information that has not been
collected by an entity that is deemed reliable and is a “liable”
participant in their network. This has resulted in “forced
aggregation” of health care data which in turn has led to
increased costs and delays in care delivery, while still not
illuminating data errors. The standard approach, adopted is by
the dominant provider mandating that his network partners
enter the information into his system which is then the “golden
record” for the patient and can only be used by others.
Though, this avoids the liability issue it still does not address
the fact that the network provider, needs information in a
timely manner. This problem is further exacerbated in chronic
patients with two or more issues and this has led to a crisis in
delivering coordinated care for these patients.
An additional issue in ensuring effective health care delivery
is the accountability associated with who has reviewed the
data, accessed and authorized the recommended changes and
finally executed care delivery. As most of the healthcare EHR
systems were built to address a single domain of care
providers it was only designed for one “key” individual to
access and authorize changes. This was adequate when most
of health care providers delivered comprehensive care for an
individual with in a single provider system which gathered all
data from their “client” the patient. However, with the
emerging trend where in many a case this data is collected and
processed by a number of providers and intermediaries like
labs, technicians, home health care worker or even a family
member, this approach is limiting. Furthermore, with the
formation of Accountable Care networks, wherein the
penalties are high for bad outcomes resulting in non-
collaborative behavior, it is imperative that effective
automation of these care coordination capabilities is vital [6].
Finally, in the emerging Accountable Care landscape of
healthcare, compensation will be based on how effectively the
network of providers’ work together to ensure improvement in
the quality of care and wellness outcome while at the same
time reducing associated care cost. Hence, to truly incentivize
different participants in the network to pro-actively create
better care regimes there needs to a merit based compensation
of shared savings. To effectively allocate a proportionate share
to the provider in the network that contributed the most
towards the overall savings a clear tracking of their
contribution is vital. Else, it would lead to “least effort”
approach by all providers in the network resulting in overall
loss of income for care providers and an adverse effect in care
quality of patients.
C. Portability & Privacy
As the Care Delivery Model is shifting to “outcome based”
accountable care, there is an increasing need for the patient
data to move “fluidly” across various approved care providers
in the care network without sacrificing the privacy of the
patient data. However, the single domain nature of EHR
systems, which limits the portability of health data has
resulted in significant challenges. Hence, providers have
mandated that patients sign a HIPPA waiver to ensure timely
care is being delivered to patients. This has led to the leakage
of patient Health information resulting in unscrupulous
providers targeting patients at their most vulnerable time
during need for medical care. [7]
This problem is exacerbated due to the fact that upon
receiving this wavier information has been transferred via
paper copies leading to this information tending to linger a
long time in the care giver community. This has led to
persistent fraud practices that effect payor and patients
adversely for a long period of time.
Though there have been many efforts via the Health
Information Exchanges (HIE) to address the portability of this
information across providers in a secure and timely manner it
has fallen flat because of the incredible amount of upfront cost
and effort and the need for all vendors to participate to provide
any meaningful impact.
Hence the current solutions pursued by the Health Care
technology industry has resulted in a difficult choice between
care and privacy/economic fraud for patient. We see this issue
greatly expanding as more and more mental health services are
being delivered to individuals.
II. BACKGROUND
A number of approaches have been proposed to deal with the
issues identified in the previous section associated with the
Centralized Data Model. Though, these solutions are
temporary fixes to leverage the existing care delivery model
and Health Care IT infrastructure they are fundamentally
limited in addressing the significant change that is sweeping
health care at a national and global level.
Figure 1, illustrates the core architecture of current Electronic
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